Terms

Privacy Policy

WEBSITE TERMS

Please read these website terms and conditions ("Terms") carefully before using this Website (as defined below) and registering as a Patron. If you have any questions relating to this Website or the Terms, please check our FAQs, send an email to support@virgincasino.com or contact our Customer Support team on live chat.

You should also read our Privacy Policy, which can be found here.

1. INTRODUCTION

1.1. The website at www.virgincasino.com is made available by Gamesys US LLC (together with any other company within a group of parent, affiliate and subsidiary companies of which Gamesys US LLC is a part, being collectively referred to herein as "Gamesys", "us", "we" or "our"), which is a New Jersey limited liability company. Our correspondence address is P.O. Box 403, Jersey City, New Jersey 07302.

The Website is currently operated under and pursuant to the Internet Gaming Permit (as defined below) issued to Caesars Interactive Entertainment New Jersey LLC (“CIENJ”), a New Jersey limited liability company that is an affiliate of Tropicana Atlantic City Corp ("Tropicana") by the New Jersey Division of Gaming Enforcement pursuant to and in accordance with the Act (as defined below), N.J.S.A. 5:12-95.21.CIENJ is authorized to conduct Internet Gaming in the State of New Jersey pursuant to the Act, N.J.S.A. 5:12-95.21 under a license issued to CIENJ as an affiliate of Tropicana. As required under the Act, the Website is currently operated from computer servers hosted and maintained by Tropicana or its service provider. In the future, under certain circumstances, we may operate the Website under and pursuant to a Permit issued to a party other than (and unrelated to) Tropicana (a "Third Party Permit-holder"), in which case the Website may be operated on computer servers hosted and maintained by a Third Party Permit-holder or its service provider. These Terms shall apply to our operation of the Website regardless of what party or parties may (a) hold the applicable Permit, or (b) host or maintain the servers from which the Website is operated.

The "Virgin" name and certain related names, domain names and marks reflected on the Website are owned by Virgin Enterprises Limited, London, Geneva Branch ("VEL"), and are used by Gamesys in connection with the Website pursuant to a certain Trademark License Agreement between Gamesys and VEL.

1.2. In these Terms, we will refer to you as "you", "your" and "Patron".

1.3. These Terms form a legally binding agreement between you and us.

1.4. These Terms apply when you use the Website.

1.5. We may change these Terms at any time. If we do change them, we will post the revised Terms on this page for your acknowledgement and acceptance. You will be required to acknowledge and accept the revised Terms in order to continue to use our Website. Any changes will apply immediately (unless otherwise stated). We recommend that you revisit and read these Terms regularly, as they govern your use of the Website.

1.6. Your continued use of the Website constitutes ongoing acceptance of these Terms as they are updated from time to time. You can obtain a copy of these Terms on request from Customer Support by email at support@virgincasino.com or on live chat.

2. DEFINITIONS USED IN THESE TERMS

In these Terms, where we use capitalized words they will have the meanings set out below:

Act means the New Jersey Casino Control Act, N.J.S.A. 5:12-1 et seq., and the regulations promulgated thereunder by the New Jersey Casino Control Commission and the New Jersey Division of Gaming Enforcement.
Bonus Money means a constrained currency as defined in the Bonus Rules (as they are updated from time to time) that is released into a Patron account as a Patron meets wagering requirements in accordance with the Bonus Rules and any applicable bonus or promotional specific rules.
Cash means unconstrained real money that a Patron may use to Wager or withdraw from their Patron account at any time.
Dormant Account an Internet gaming account on the Website which has had no Patron initiated activity for a period of one year.
Game means any Internet Gaming game or betting product played for Cash or constrained currency (such as Bonus Money) via the Website at any time.
Free Spins means free spins, as defined in the Bonus Rules (as they are updated from time to time), awarded in accordance with the Bonus Rules and any applicable bonus or promotional specific rules.
Intellectual Property Rights means all intellectual property rights, including, but not limited to: copyright, patents, trademarks, design rights, moral rights, domain names, and confidential information and any similar rights (whether registered or unregistered).
Internet Gaming means the placing of wagers through a server-based gaming system with a casino licensee at a casino located in Atlantic City using a computer network for both Federal and non-Federal interoperable packet switched data networks through which an Internet Gaming Permit holder may offer authorized Internet games to a Patron who has established a Patron account with such Internet Gaming Permit holder.
Internet Gaming Permit means a valid operation certificate provided to a casino licensee that has been approved by the New Jersey Division of Gaming Enforcement to conduct Internet Gaming.
Malfunction means a malfunction or an error in the functioning of a Game or the Website, such as, but not limited to, an error in the published odds or pay tables, or a Game not working in accordance with its published rules.
Minimum Age means 21 years old or over.
Patron means an individual who is 21 years or older and is a user of the Website who successfully registers and holds a Patron account on the Website.
Progressive Jackpot means a jackpot for a Game where the payout total is incrementally increased every time such Game is played for Cash.
Regulators means the New Jersey Casino Control Commission and the New Jersey Division of Gaming Enforcement, who is appointed under the provisions of the Act. The Act grants the Regulators powers to ensure that the Internet Gaming Permit holders conduct their operations in accordance with the Act.
Service Parties means Gamesys, Tropicana, CIENJ and any third party service providers providing services or Games in connection with the Website.
Wager means when a Patron uses Cash and/or constrained currency (such as Bonus Money or Free Spins) to place a bet on or otherwise enter a Game (including, but not limited to, pre-purchased tickets).
Website means the website operated and controlled by or on behalf of us and located at the principle URL link: www.virgincasino.com, and any mobile or device specific version and any related applications of the website.
Website Content means any content provided by us on or via the Website, including, but not limited to, materials, documents, images, graphics, logos, design, audio, video and any other information.

3. OPERATING AND REGULATORY INFORMATION

3.1. We are subject to licensure by the New Jersey Division of Gaming Enforcement and regulated by the Regulators under the provisions of the Act. These Terms are at all times subject to the authority of the Regulators under the provisions of the Act. The New Jersey Division of Gaming Enforcement has granted CIENJ, as an affiliate of Tropicana Atlantic City Corp, an Internet Gaming Permit and assigned Gamesys Limited the Vendor Identification No. 86535 and Log No. 373-50 and Gamesys US LLC the Vendor Identification No 86536 and Log No. 374-50.

4. OPENING YOUR ACCOUNT

4.1. Patron Requirements: To register as a Patron, play Games for Cash, use the Game console chat functionality and/or use any of the other products and services we may make available to Patrons from time to time, you must:

4.1.1. be the Minimum Age. We may ask for additional information to confirm your age at any time;

4.1.2. register in your own name, for your sole benefit and not register or play on behalf of anyone else;

4.1.3. have a payment method that is approved by us and that is registered in your name, such as a valid bank account, credit card or alternative;

4.1.4. fully and accurately complete the required information on the registration form

4.1.5. comply with these Terms at all times in relation to your use of the Website;

4.1.6. not be excluded by law from using the Website or websites that offer the same or similar services to the Website, including, but not limited to, being: (a) listed at any time on the Regulators’ "Exclusion List" (pursuant to the Act, N.J.S.A. 5:12-71 et seq.); (b) self-excluded (pursuant to the Act, N.J.S.A. 5:12-12-71.2); or (c) any other person specifically excluded under the Act, including, but not limited to, any casino key employees and casino employees prohibited from wagering in any casino or simulcasting facility in the State of New Jersey (pursuant to the Act, N.J.S.A. 5:12-7 and 5:12-9 (respectively)); and

4.1.7. be physically present in the State of New Jersey to Wager. We may ask for additional information to confirm your location at any time. Please see Section 4.5 below for more information.

4.2. You may only have one active Patron account at any one time.

4.3. Failure to meet the Patron Requirements: If we become aware that you do not satisfy any of the requirements set out in Section 4.1 above or in violation of Section 4.2 above, we may invalidate and close your Patron account.

4.4. Minimum Age: It is a criminal offense to Wager or allow another person who is under the Minimum Age to participate in wagering via the Internet or mobile, including, but not limited to, participate in services provided on websites that are the same as or similar to the Website. If you are found by us to be under the Minimum Age, or allowing another individual under the Minimum Age to participate in wagering, your Patron account will be suspended, your deposits will be refunded and any winnings will be null and void or may be paid to the Regulators. No claim may be made against us in these circumstances.

4.5. Location:

4.5.1. There are Federal prohibitions and restrictions relating to wagering on the Internet (including, but not limited to, such prohibitions and restrictions set out in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA)). It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through any New Jersey casino, including, but not limited to, Wagering on the Website. The Service Parties' Location Service Policy may be found here. As further noted in our Privacy Policy, which can be found here, the Service Parties utilize several current technologies, and may use future technologies, in order to verify your physical location while you are Wagering on the Website (collectively, the "Geolocation Technologies"). Geolocation Technologies report your physical location from the computer or Internet-connected device that you choose and from which you are accessing the Website. Geolocation Technologies obtain your physical location by accessing your Internet Protocol (IP) address, MAC address, RFID, hardware embedded article/production number, embedded software number (such as UUID, Exif/IPTC/XMP or modern steganography), Wi-Fi positioning system, or device GPS coordinates. The Geolocation Technologies report to the Service Parties and/or the Regulators the physical and geographic location of the computer or Internet-connected device from which you are accessing the Website. It is possible that your precise or near-precise physical location will be reported to the Service Parties and/or the Regulators when you use the Website. We may suspend or close your Patron account if we have information which leads us to believe that you are placing, or attempting to place, a Wager when physically outside of New Jersey.

4.5.2. By registering a Patron account, you consent to the monitoring and recording by the Service Parties and/or by the Regulators of any wagering communications and geographic location information for the purpose of determining compliance with the Act.

4.5.3. We may use or make available a "strong authentication" process to verify your location from time to time. Such process may vary from time to time and require you to verify your identity when you login. Please see our FAQs for further details.

4.6. Age and Identity Verification Policy:

4.6.1. When considering your Patron registration application and certain deposit and withdrawal transactions, we may use an independent risk management provider to verify your age, name, address and social security number or any other information that you provide to us. In performing these checks, the risk management provider may keep a record of your information. The purpose of such checks is to confirm your age, identity and geographic location only. Such checks should not impact your credit score or creditworthiness. These checks enable Patron accounts to be opened more quickly, reduce the need to obtain age and identification documents and assist us with our age verification licensing obligations and crime and fraud prevention program. You will not be able to play any Games for Cash until your age, identity and location have been verified. You hereby consent to our making of such an inquiry of any credit reporting agency for this purpose.

4.6.2. If we cannot satisfactorily complete our age and identity verification process, we may ask you to provide personal identification documents to further confirm and validate your age and identity. Such checks may include (but may not be limited to): (a) proof of your age (with a passport or any other government issued identity document); (b) proof of your address (with a current utility bill or a bank or card statement); and (c) proof of your identity (with a government issued identity document, such as a drivers license, passport number, a current utility bill or bank or card statement). We may suspend your Patron account until you have satisfactorily completed these checks. We will communicate all requests to you via the My Account - Confirm My Details section of the Website and also by email.

4.7. Registration Acceptance and Personal Accounts: Upon acceptance of your registration as a Patron, you will be issued a personal Patron account and sent confirmation of your registration by email. You cannot use the full functionality of your Patron account, including, but not limited to, processing any withdrawals until you have confirmed your email address by clicking on the link in your registration confirmation email. If you have entered an incorrect email address at the time of registration, you can update your details in the My Account section of the Website.

4.8. Declined Applications: We may decline acceptance of a Patron account application at any time and for any reason.

4.9. Transfer of Accounts and Funds Between Accounts: Your Patron account is unique to you. You must not sell, transfer or acquire Patron accounts to or from other Patrons or attempt to do so. No funds (including, but not limited to, any winnings) or bonuses may be transferred between Patron accounts.

4.10. Anti-Money Laundering Policy:

4.10.1 In addition to the location, age and identity verification policies described in Sections 4.4, 4.5 and 4.6 above, and as part of our compliance with applicable anti-money laundering laws and regulations, we may at any time (including, but not limited to, certain stages of your Patron account registration) ask you to verify your identity and address as well as request proof of ownership for any payment methods used to deposit or withdraw funds.

4.10.2 It is unlawful to deposit, or attempt to deposit, funds obtained from criminal, illegal or fraudulent activities into your Patron account.

4.10.3 We are required to monitor any unusual or suspicious transactions of any size and report suspicious transactions and fraudulent activity to the Regulators, and we may report such activity to the police or relevant authorities.

5. ACCOUNT PAYMENTS AND WITHDRAWALS

5.1. Registered Name: You can only use payment methods registered in your own name to make deposits and request withdrawals.

5.2. Deposit Methods: We do not charge you to deposit to or withdraw from your Patron account. We accept no responsibility for any currency exchange conversions, charges or fees levied by your card issuer, bank or financial institution.

5.3. Minimum and Maximum Deposits: All deposits are subject to minimum and maximum limits per transaction, which limits may vary depending on the payment method used. Full details can be found in our FAQs. We may limit any Patron’s deposits on any single day.

5.4. Online Wagering only: You may only place Wagers for the Games through this Website. Attempts to place Wagers through any other medium, including, but not limited to, telephone, fax or mail, will not be accepted. The minimum Wagering requirement for each Game may vary and will be specified in each Game.

5.5. Illegal Wagering is Void: We may, in our sole discretion, declare any Wager as void if a Patron is identified as playing illegally, in which event no winnings will be paid.

5.6. Interest on Patron Account Funds: We are not a financial institution. Interest will not be payable on monies held in Patron accounts as these are merely advance payments for intended wagering.

5.7. Payment Transactions and Fraudulent and Suspicious Transactions: You must not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made. You will be required to reimburse us for any chargebacks, denial or reversal of payments you make and any resulting loss suffered by us. If we are notified of any suspected or fraudulent payment (including, but not limited to, use of stolen credit cards) or any other fraudulent activity (including, but not limited to, any chargeback or other reversal of a payment), we may suspend or close a Patron's account, reverse any withdrawal made and recover any winnings.

5.8. Payment Withholdings: We may, in our sole discretion, cease to provide the Games or withhold payment to certain Patrons or to Patrons paying with certain credit cards or third party payment methods.

5.9. Minimum and Maximum Withdrawals: All withdrawals are subject to minimum and maximum limits per transaction, which limits may vary depending on the payment method used. Full details can be found in our FAQs. We may limit any Patron’s withdrawals on any single day.

5.10. Confirmation of Withdrawal Requests: Unless otherwise prohibited pursuant to the Terms herein, if you have submitted a request to make a withdrawal via an online payment method, you will see a confirmation message that the transfer has been processed and your balance will immediately clear to the balance of the amount not withdrawn. If you submit a request to make a withdrawal via a cashier cage located at Tropicana Casino, 2831 Boardwalk, Atlantic City, New Jersey, 08401-6338, please follow the on-screen instructions following submission of your request. Only Cash may be withdrawn from your Patron account. Bonus Money and Free Spins are not available for withdrawal.

5.11. Withdrawal Authorization and Payment: We try to authorize your withdrawal request within twenty four (24) hours of our receipt of your request. For security reasons, Patrons making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained (see Sections 4.4, 4.5, 4.6 and 4.10). We are not responsible for any delays in processing your withdrawal requests if you do not receive or respond to our requests for information. Once your withdrawal has been approved, we are not responsible for any third party financial clearing process that delays your payment being received.

5.12. Incorrect Account Information: It is your responsibility to submit the correct bank account details for payment of withdrawals. We cannot repay payments made by us to another account due to incorrect account details provided by you. If a payment is unsuccessful and returned to us by our bank payment processor, we will investigate such payment, notify you and request corrected bank account details. Such unsuccessful payments will only be credited to your corrected account details once we have been notified by our bank payment processor that the payment has been successfully retrieved.

5.13. Patron Account Statement: You may request a statement detailing your Patron account activity, including, but not limited to, your deposits, withdraws, winnings or loss, current balance and self-imposed limit history (if applicable), by contacting Customer Support by email at support@virgincasino.com or on live chat.

5.14. Uncollected or Reversed Deposits: If any deposit is charged back or is otherwise deemed uncollectable for any reason, any and all winnings generated from play or Wagers conducted from such account from the time of the applicable deposit until its reversal or uncollectability shall be invalidated, forfeited and/or deducted from your Patron account balance. In addition, the amount of the initial failed deposit will be invalidated, forfeited and/or deducted from your account balance. In the event that your account balance is not sufficient to collect such forfeitures through deductions, you expressly acknowledge and agree, unless you dispute the validity of the debt, or any portion thereof, in writing within thirty (30) days after your receipt of notice, the debt will be assumed to be valid, due and payable immediately. If you notify CIENJ in writing within the thirty (30) day period that the debt, or any portion thereof, is disputed, we will provide you with verification of the debt. You expressly acknowledge and agree that, in the event of non-payment of such debt, we may proceed to enforce our rights, which may include, but not necessarily be limited to, legal action and attendant cost and counsel fees. In such event you agree that in addition to any other amounts due to us, you will pay all legal fees and costs paid by us in collecting any amounts due from you. You further expressly acknowledge and agree that, in the event of non-payment of such debt, we may, at our sole discretion, assign such debt to one or more collection agencies. Note that following the assignment of such debt to a collections agency, the resolution of such debt and any legal processes associated therewith are not within our control and must be negotiated or resolved directly with such collections agency. In accordance with Section 7, we reserve the right to suspend or close the account(s) associated with the uncollected or reversed deposit.

6. MANAGING YOUR ACCOUNT AND SECURITY

6.1. Up to date details:

6.1.1. It is your responsibility to ensure that your personal details are kept up to date. If necessary in connection with the management and operation of your Patron account, we may contact you by email, telephone, SMS (text message) or letter via the contact details you provide to us. By agreeing to these Terms you expressly consent to the following additional conditions as set forth in Section 6.1.2 regarding being contacted via email or, if applicable, text message:

6.1.2. SPECIAL TERMS PROVIDING EXPRESS CONSENT TO RECEIVE CALLS AND TEXT MESSAGES

6.1.2.1. You warrant and represent to Gamesys that you are either the account owner of any mobile or residential phone numbers you provide to us or you have the express permission of the account holder to provide such numbers (“Provided Numbers”).

6.1.2.2. Unless you have opted out during the registration process or amended your preferences in your Patron account preferences in accordance with Section 5.1.4 of the Privacy Policy, you expressly consent that Gamesys may call any Provided Number or text any Provided Number with account, marketing and advertising messages made using an automatic telephone dialing system or an artificial or prerecorded voice to any mobile number or (in the case of calls) residential phone number you provide to Virgin Casino, CIENJ or to any of its agents.

6.1.2.3. You also understand that consent to receive calls and text messages is not a requirement for your use of the Website. You may revoke your consent at any time in accordance with Section 5.1.4 of the Privacy Policy.

6.1.3. In creating and using your Patron account on the Website, you agree to: (i) provide true, accurate, current and complete information about yourself on any registration form required on the Website; and (ii) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, then we have the right to suspend or terminate your Patron account and refuse any and all current or future use of your Patron account.

6.2. Keeping Password and Patron Details Secure:

6.2.1. Your Patron account username, password and personal question details are for your personal use and should be kept private and confidential at all times. You should change your password on a regular basis. You may update your personal details, including, but not limited to, your password and security answers, via the My Account section on the Website. Where correct security information is provided, we are entitled to assume that all payment and gaming transactions made through your Patron account are made by you.

6.2.2. We use reasonable precautions to protect the privacy of your username, password and Patron account information, and all credit card information by utilizing a Secure Socket Layer ("SSL") connection. Accordingly, your credit card, username, password and Patron account information are encrypted using an SSL connection and are not expected to be read in an intelligible form as they travel to the Website. While we provide certain encryption technologies and use other reasonable precautions to protect your confidential information and provide suitable security, we do not and cannot guarantee or warrant that information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.

6.2.3. If your Patron account is inactive for 15 minutes, you will be required to re-enter your username and password before you can play a Game. Notwithstanding this functionality, you are responsible for adjusting the auto-lock settings on your personal computer and/or device from which you access the Website in order to prevent unauthorized use of your Patron account.

6.2.4. You are not permitted to circumvent the use of required encryption technologies. You agree to: (i) never allow anyone to have access to your Patron account; (ii) immediately notify us if you become aware or suspect any unauthorized use of your username, password or Patron account, or any other breach of security; and (iii) ensure that you log out of your Patron account at the end of each session. You are always responsible for use of your Patron account by yourself and others, including those persons that gained unauthorized access to your Patron account through your acts and omissions.

6.3. Responsible Account Management: We take no responsibility for any third party access to your Patron account where your negligence or deliberate act has contributed to such third party access and under no circumstances shall we be liable for any losses incurred by you as a result of misuse of your username or password by any person or for any unauthorized access to your Patron account (unless this is due to our negligence) where your negligence or deliberate act has contributed to such misuse or third party access. All transactions where your username and password have been entered correctly by a third party will be regarded as valid, whether or not authorized by you where your negligence or deliberate act has resulted in such party obtaining your username and password. You must monitor your Patron account to prevent its use by another person.

7. CLOSING ACCOUNTS

7.1. Account Closure: We may temporarily suspend or permanently close your Patron account at any time without providing any reason.

7.2. How to Close your Account: You can instruct us to close your account at any time by contacting our Customer Support team by email at support@virgincasino.com or on live chat with the username or registered email details of your Patron account. Such closure will occur within seven (7) calendar days after our receipt of your request and we will confirm the closure of your Patron account by email. You remain responsible for any activity on your Patron account between your request and the closure of your Patron account by us.

7.3. Temporary or Permanent Closure of your Account: If you wish to temporarily exclude yourself from the Website or Self Exclude please see Section 9.

7.4. Dormant Accounts: If a Patron has a Dormant Account, any funds in such Dormant Account remaining on deposit and any pending Wagers shall be forfeited.

7.5. Effect of Account Closure: Provided that you have complied with these Terms, and provided the funds in your account have not been forfeited as indicated above, upon your request, your outstanding funds, as recorded on our systems less any active bonuses will be transferred to your bank account or returned by another payment method used by us and you. Such funds may also, at your option, be withdrawn at Tropicana’s casino cage, located at 2831 Boardwalk, Atlantic City, New Jersey, 08401-6338. Closure of a Patron account will automatically render any open Games, pre-purchased tickets, Bonus Money, Free Spins and entries in any bonus schemes or competitions void. We cannot reinstate these if the Patron account is subsequently reopened. We will use reasonable efforts to ensure that you are removed from our promotional lists within seventy two (72) hours of your Patron account being closed.

7.6. Re-opening your Account: You may request to re-open a closed Patron account by contacting our Customer Support team at support@virgincasino.com or on live chat with the details of the Patron account you wish to re-open. We will review all requests to re-open a closed Patron account. Patron accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired (see Section 9 below).

8. PATRON CONDUCT

8.1. You must not use the Website:

8.1.1. for any unlawful purpose;

8.1.2. for any commercial purpose;

8.1.3. in a way that impairs, interrupts or damages the Website or its efficiency;

8.1.4. to advertise or promote your own or any third party’s products or services;

8.1.5. to distribute any unsolicited communications, including, but not limited to, spam;

8.1.6. in any way other than for your personal use;

8.1.7. from a territory in which the use of this Website is illegal; and

8.1.8. in breach of these Terms.

8.2. You must not use (or upload to the Website or our systems) any form of malware (including, but not limited to, viruses, worms, Trojan horses and spyware) or any other code that may be deemed malicious. You are also prohibited from using any "bots" or other form of automated software to place Wagers or entries into competitions or promotions on your behalf.

8.3. You must comply with:

8.3.1. all Game-specific rules;

8.3.2. all competition and promotional rules; and

8.3.3. any other rules and policies relating to the Website,

that we may publish on the Website from time to time.

8.4. We may restrict or prevent your use of the Website or close your Patron account at any time if we reasonably believe that you have breached any of these Terms. We may also take action to defend our rights or the rights of any other person under these Terms.

9. RESPONSIBLE GAMING

9.1. Responsible Gaming Policy: As part of our Responsible Gaming Policy we provide you with the ability to control and limit your spending, and options to temporarily cool off access to your Patron account and an option to self-exclude and close your Patron account for a set period of time. To view our Responsible Gaming Policy and for more details on how you can control your gambling please visit the Responsible Gaming link in the My Account section of the Website.

9.1.1. Deposit Limit and Frequency Control: Our Deposit Limit and Frequency Control tool enables you to specify the maximum amount you can deposit over a set period of time. You can set a maximum deposit limit and frequency control on your Patron account by accessing the Responsible Gaming section in the My Account section of the Website. The default setting on all new Patron accounts is no limit. Further information on the deposit amount limits and frequency controls is made available in the FAQs. We will take all reasonable precautions to ensure your deposit limit is observed but we are not liable to you if you circumvent our procedures and/or deposit funds into your Patron account that exceeds your limit.

9.1.2. Spend Limits: Spend Limits lets you specify the maximum amount of Patron deposits that you put at risk (i.e. potentially lose over a daily, weekly, or monthly period), applying to the balance between amount spent to participate in Games and amount won during the defined time period. Further information on the Spend Limits is made available in the FAQs. We will take all reasonable precautions to ensure your Spend Limit is observed but we are not liable to you if you circumvent our procedures to exceed your self-imposed Spend Limit.

9.1.3. Daily Session Time Limits: Session Time Limits lets you specify the maximum amount of time you wish to play Games on any day. After the time limit you have set expires, you will no longer be able to play the Games. For further information on session time limits, please see our FAQs.

9.1.4. Cool Off: You may temporarily exclude yourself from the Website for a period from seventy two (72) hours up to thirty (30) days by accessing the Cool Off section in the My Account section of the Website, and selecting your required cool off duration period. On confirming the cool off duration period, your Patron account will be immediately suspended and it will not be possible to login to your Patron account until the selected duration has expired. It is not possible for us to override or remove any cool off time period once set. Any balances and any advance Wagers (including, but not limited to, pre-purchased tickets) that you have placed will remain and any winnings will be credited to your Patron account. You will only be able to withdraw your winnings by contacting our Customer Support team at support@virgincasino.com or on live chat or after the cool off period has expired. Where you have confirmed the cool off, all pre-purchased tickets, stage saved Games, Bonus Money, Free Spins and entries in any bonus schemes and competitions cannot be cancelled but you will not be able to access them during the cool off period. It is possible that bonuses may expire during the cool off period. We cannot reinstate these if the Patron account is reopened after the cool off period.

9.2. Self-Exclusion:

9.2.1. You may request to voluntarily exclude access to your Patron account by signing up for the New Jersey Casino Gambling Self-Exclusion Program. To sign up to the Internet only self-exclusion program you may submit an application via your Patron account (My Account - Self Exclusion), on-line at the New Jersey Division of Gaming Enforcement Website (www.nj.gov/oag/ge/selfexclusion.html) or visit one of the two Department of Gaming Enforcement offices in person at the address locations detailed on the Self-Exclusion section of My Account. For requests made via your Patron account you may exclude access to your Patron account for a period of one (1) year or five (5) years. During such time you will not be able to re-open your account or take part in any games at any Internet gaming sites in New Jersey. A person remains on the Internet self exclusion list until such time as they appear in person and request to be removed from the list at one of the two New Jersey Division of Gaming Enforcement offices. You may only request a lifetime exclusion by making an in person request at one of the New Jersey Division of Gaming Enforcement offices.

9.2.2. Upon self-exclusion, any active gaming session will be terminated and you will be logged out of your Patron account with immediate effect. All pre-purchased tickets, stage saved Games, Bonus Money, Free Spins and entries in any bonus schemes and competitions cannot be cancelled but you will not be able to access them during the period of self-exclusion. It is possible that bonuses may expire during the period of self-exclusion. We cannot reinstate these if the Patron account is reopened after the self-exclusion period. All remaining balances (less any active bonuses) of $1.00 or more will be returned to you. Remaining balances (less any active bonuses) less than $1.00 will only be returned upon request.

9.3. General: Any Patron accounts that we detect that contravene our Responsible Gaming Policy will be closed. If you breach our Responsible Gaming Policy, we may suspend any Patron accounts that you may hold including any account you may hold with us.

9.4. Information: If you or someone you know has a gambling problem and wants help, call: (a) the Council on Compulsive Gambling of New Jersey on 1-800-Gambler (information is also available from their website: www.800gambler.org); or (b) Gamblers Anonymous on 855 2 Call GA or 855 222 5542 (information is also available from their website: www.gamblersanonymous.org).

10. BONUSES

10.1. We may offer certain bonuses (including Bonus Money and Free Spins) and bonus programs from time to time. All bonuses are subject to these Terms as well as the Bonus Rules (as they are updated from time to time) (which can be found here) and any other specific terms relating to bonuses that we publish on the Website or otherwise including, but not limited to, competitions or promotional rules.

10.2. If you receive a bonus, you must comply with the relevant terms set out in our Bonus Rules (as they are updated from time to time) (which can be found here). In addition, our decisions in respect of such bonuses are final and binding in all respects.

10.3. Closure of your Patron account will render a bonus void.

10.4. Bonuses are not transferable between Patron accounts.

10.5. Failure to comply with these Terms and any Bonus Rules (as they are updated from time to time) will automatically render your bonus and/or entry to a bonus program void.

10.6. We may withhold, withdraw, amend or cancel any bonus or bonus offer at our discretion at any time and without notice.

10.7. Additional Bonuses: We may choose, in our sole discretion, to provide additional bonuses or complimentary payments to Patrons, either applied directly to their Patron account or through mechanisms such as offering the facility for Patrons to participate in bonus Games, offers and chat and media Games. The application of any bonus or "comp" to a Patron’s account or the offering of bonus Games does not place any obligation on us to make any similar payment or bonus to any other Patron and any additional rules applicable to such bonuses will be stipulated to such Patrons.

12. ACCEPTANCE AND VALIDATION OF WAGERING

12.1. Confirmed Wagers: A Wager is only placed when it is recorded by us. At that time, the amount of the Wager will be charged against your Patron account. All Wagers are final. We cannot cancel or refund Wagers once they have been confirmed by us unless the Wager is declared void for reasons outlined in these Terms.

12.2. Minimum Wager: A minimum amount of USD 0.01 (one cent) per Wager applies to each Game, unless otherwise specified.

12.3. Deduction of Wagers / Unresolved Wagers: The cost of a Wager will be deducted from your Patron account at the time of placing your Wager, no matter when the result is determined. We cannot refund Wagers purchased for future plays that have not yet been settled. Any winnings related to such Wagers will be credited to your Patron account once the play has been settled.

12.4. Our right to Cancel / Terminate Games: We may cancel, amend, remove or terminate any Game at any time in our sole discretion without notice. If a Game is cancelled, amended, removed or terminated in a way that makes it impossible to resolve a Wager that you placed, then that Game shall be deemed null and void and the Wager will be credited back to your Patron account.

12.5. Our right to Postpone Games: We may postpone any Games at our sole discretion. In this case, any Wagers for the postponed Games shall still stand and the Game will be executed at the new time set by us.

13. PRIZES AND PAYMENT OF WINNINGS AND PROMOTIONS

13.1. Crediting Winnings: Winnings due on Wagers placed through your Patron account will be credited to your current deposit balance automatically. This update of your Patron account is not 'proof of win'. If upon manual review there is evidence of fraud, Malfunction or malpractice, we may void certain Wagers and winnings and amend Patron accounts accordingly.

13.2. Rounding of Winnings: We use a Wager multiplier to calculate and accumulate gaming odds and it is therefore possible that for certain Games, winnings payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit (i.e. cents (USD)). However, the applicable Service Parties’ servers calculate and record the exact decimal value of the accumulated winnings payouts and Patrons’ balances.

13.3. Our Decision is Final: You agree that we and the applicable Service Parties’ records shall be the final authority in determining the terms of any Games you play, any Wagers you place, the circumstances in which such Wagers were placed, and the outcome of the same.

13.4. Taxation on Winnings: Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. Your use of the Website, and therefore your acceptance of these Terms, acknowledges that we will make a Form W-2G or Form 1099-Misc, as applicable, available for your reporting purposes and you are responsible for regulatory reporting obligations on any winnings or prizes subject to applicable Federal and States laws. You also acknowledge that we are required to report certain payments paid to you in accordance with IRS regulations.

13.5. Progressive Jackpots: We may choose to make available to Patrons pooled Progressive Jackpots across networks and services owned and operated by Gamesys or its affiliates, and/or third parties.

13.6. Progressive Jackpot Winnings: All Progressive Jackpot winnings will be subject to our confirmation. Our decision will be final and no correspondence will be entered into.

13.7. Progressive Jackpot Accuracy: We use reasonable measures to ensure that the Progressive Jackpot value displayed in a Game matches the value on the Game server. However, it is the Progressive Jackpot value on the server that is used when the Progressive Jackpot is paid out. A small discrepancy may arise due to the delay between the initial Progressive Jackpot being displayed to you and the Progressive Jackpot that is actually won and paid out. Although unlikely, it is theoretically possible for the Progressive Jackpot to be apparently won by more than one Patron during the delay period mentioned above. If more than one Patron apparently wins a Progressive Jackpot simultaneously then the Patron recorded on the applicable Service Parties’ servers as having won the Progressive Jackpot first shall be the recipient and the subsequent Patron(s) shall win the value of the Progressive Jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, we may share the Progressive Jackpot equally between the winning Patrons.

14. COMPETITIONS AND PROMOTIONS

14.1. From time to time we may offer you the chance to enter competitions and/or promotions, or you may be automatically entered into a competition and/or promotion as a result of being a Patron. We will provide the specific rules for such competitions and/or promotions at the relevant time. You should therefore read these Terms in combination with any applicable specific rules for a competition and/or promotion you wish to enter. Where any such specific rules conflict with these Terms, the specific rules will take precedence.

14.2. Failure to comply with these Terms (and any applicable competition and/or promotion-specific rules) will automatically render your entry to any competition or promotion as void.

14.3. We may withhold any credits, bonuses or prizes awarded as part of a competition and/or promotion at our discretion.

14.4. Closure of a Patron account during any competition and/or promotion will render your entry void and you will not be able to receive a prize.

14.5. We may withdraw or amend any competition or promotion at any time and without prior notice.

15. REGULATION OF RESULTS

15.1. Our Server Evidenced Results: If there is a discrepancy between either the numbers that you believe that you have entered or the graphic display of the Game you have played and those in the applicable Service Party database, the numbers in the database are considered valid and no correspondence disputing such issues will be entered into by us. This covers disputed results on both play for Games and demo mode games.

15.2. Random Number Generator: You accept and agree that: (i) random number generator software, hosted on the applicable Service Party servers will determine the outcome of the Games; (ii) if the result shown on the software conflicts with the result shown on the applicable Service Party server, the result shown on the applicable Service Party server shall in all circumstances take precedence; and (iii) the applicable Service Party records shall be the final authority in determining the circumstances of your use of the Website and you shall have no right to dispute our decisions in regard to such matters.

15.3. Claims and Disputes: No claims or disputes will be considered more than seven (7) days after the date of the original transaction and all claims or disputes should be raised with our Customer Support by email at support@virgincasino.com or on live chat.

15.4. Integrity of Random Number Generator: The output of the applicable Service Party random number generator is monitored regularly by us to ensure it performs within expected bounds and it is also checked periodically by the Regulators and is accepted and certified by the Regulators in accordance with the provisions of the Act.

15.5. Automatic Game Playing / Manipulation of Software: Automatic playing of Games by software (including, but not limited to, so called "bots", AI-software and any software used for opponent-filing and automatic betting) or any other manipulation of the Games or your/another Patron's account data is not permitted and may (without affecting our other rights and remedies) result in closure of your Patron account, closure of all associated Patron accounts, and the cancellation of any outstanding winnings and deposits. Patrons that breach this section will not be eligible for reinstatement under different screen names.

16. GENERAL INFORMATION

16.1. Disconnections:

16.1.1. Games are played over the Internet, and, in the case of mobile Games, over mobile telephone networks. These are communication mediums that are known to be imperfect. If you are disconnected from the Internet or a mobile telephone network, then: (i) if you have not commenced the Game when you are disconnected, there will be no effect on your account; or (ii) if you have commenced the Game when you are disconnected the Game will be recorded on the Game servers and the Wager will stand and the outcome will be reflected in your Patron account status.

16.1.2. Some single player Games are multi stage and may include bonus Games. If you are disconnected from the Internet or a mobile telephone network during a bonus single player Game or a multi stage single player Game, reconnecting and re-selecting the Game (at the same value where applicable) should cause the Game to recommence from the point at which it terminated. Non multi stage single player Games will complete the outcome of the Game or bonus single player Game in your absence and will credit your Patron account if you win. If a bonus single player Game cannot for any reason be recommenced in this way, this is considered a Malfunction unless otherwise stated in the specific Game rules. If there is a disconnection, the records stored on the Game server shall be the final authority in determining the terms of any Wagers you place and the circumstances in which they were made. Malfunction voids all Wagers, pay and play.

16.2. Patron Account Balances: The balance of your Patron account will at all times be as recorded on our server.

16.3. Wager Result Acceptance: By placing any further Wagers with us, you accept the results of any previous Wager.

16.4. Site Activity Monitoring: Use of the Website may be monitored to ensure that you are not using the Website with a frequency or in a manner which might suggest you are using it for bookmaking or other suspected criminal activities. We may withhold any monies and/or suspend and/or close your Patron account if we consider that the Website is being used by you for bookmaking or other suspected criminal activities.

16.5. Suspicious Activity: If we determine or suspect that a transaction is suspicious (including, but not limited to, collusion between Patrons whether using our systems or other systems) and involves or may involve financial crime, fraud, cheating or irresponsible gaming behavior or breaches any of our policies, we may retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for doing so. In addition, we may disclose information of such activity (including, but not limited to, any details relating to you) to the Regulators and other applicable Law Enforcement agencies.

16.6. Fraud or Gaming System Malfunction: We may withhold winnings, void or freeze Wagers and notify the Regulators if you or another Patron manipulates the Games in a fraudulent manner, if there is collusion (or suspected collusion) between Patrons or if the gaming system itself Malfunctions.

16.7. Auto-play Facility: If you use an auto-play facility that we make available on any of our Games, the outcome of any spins prior to pressing the STOP button, including, but not limited to, any spin in progress at the time you press the STOP button cannot be reversed.

16.8. Employee and Service Providers Playing Restrictions: Neither: (a) our employees who are key employees and casino employees prohibited from wagering in any casino or simulcasting facility in the State of New Jersey; nor (b) service providers and their employees, agents or assigns who provide software licenses, software supplies, software developments to us may register as Patrons, play the Games or make transactions on the Website unless authorized to do so by one of our legally entitled officials for test purposes only. No funds or winnings in Patron accounts used in this manner may be withdrawn unless otherwise approved by the Regulators.

16.9. Force Majeure Events: If we are prevented from providing all or part of the Website (including, but not limited to, any service or Game) or fulfilling any of our obligations under these Terms due to an event beyond our reasonable control, including, but not limited to, an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including, but not limited to, any refusal or revocation of any license or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind or any other such cause beyond our reasonable control, the Website (including, but not limited to, any service or Game) may be suspended until such time as we are able to provide access to the Website (or any affected part thereof) or fulfill any obligations under these Terms. You agree to waive any claim against us which may arise in such circumstances.

17. CHAT ROOMS

17.1. Chat Content Standards: We may provide you with a chat facility to enable you to communicate with other Patrons and our chat hosts on certain Games on the Website. We may review and keep a record of all such content on such chat facility. As a condition of your use of the chat facility, you agree to comply with the Chat Rules (as they are updated from time to time) (which can be found here) and the following terms:

17.1.1. you must not make any statements or submit any material that is sexually explicit or offensive, including, but not limited to, messages that are expressions of bigotry, racism, hatred, prejudice or profanity;

17.1.2. you must not make statements or submit any material that is abusive, defamatory or harassing or insulting to other Patrons;

17.1.3. you must not distribute viruses or any other technology that may harm the Website or otherwise disrupt our systems or the systems of other Patrons;

17.1.4. you must not make statements or submit any material that advertises, promotes or otherwise relates to any other websites or online or offline ventures, discusses illegal activities, or post personal details;

17.1.5. you must not make statements or submit any material about us or the Website or any other website or service connected to us that is untrue and/or malicious and/or damaging to us;

17.1.6. you must not hold us responsible for the publication of Patron content in the chat rooms or on the Website; and

17.1.7. you must not submit any content that you do not have the right to post.

17.2. Monitoring Levels: We may review Patron content that you post on the Website, including, but not limited to, on the chat facility and take necessary action retrospectively. If we consider that any such content is unsuitable, we may mute or suspend your ability to use the chat facility or close your Patron account at our sole discretion and your activity may be reported to your Internet Service Provider (ISP) or the relevant authorities.

17.3. Open Forum: You acknowledge and accept that your communications on the chat facility are not private or confidential, and may be viewed and used by others accessing the Website.

18. CONVENIENCE AND INFORMATION ONLY: The Website is provided to you as a convenience and for your entertainment and information only. By merely providing access to the Website, we do not warrant or represent that: (a) the Website Content: (i) is accurate or complete; (ii) is up-to-date or current (nor do we have any obligation to keep any such Website Content up to date); (iii) is free from technical inaccuracies or typographical errors; or (iv) is free from changes caused by a third party; and/or (b) your access to the Website will be free from interruptions, errors, computer viruses or other harmful components; and/or (c) any information obtained in response to questions asked through the Website is accurate or complete.

19. INDEMNIFICATION; DISCLAIMERS; LIMITATION OF LIABILITY

19.1. NO WARRANTIES; INDEMNIFICATION: YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE, WEBSITE CONTENT, ANY SERVICE OR ANY GAMES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION. WE PROVIDE THE WEBSITE ON A COMMERCIALLY REASONABLE BASIS AND MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE WEBSITE, WEBSITE CONTENT, ANY SERVICE OR ANY GAME OFFERED IN CONNECTION WITH THE WEBSITE ARE OR WILL REMAIN UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE WEB PAGES ON THE WEBSITE OR THE SERVERS USED IN CONNECTION WITH THE WEBSITE ARE OR WILL REMAIN FREE FROM ANY VIRUSES, WORMS, TIME BOMBS, DROP DEAD DEVICES, TROJAN HORSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE WEBSITE AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT WE WILL HAVE ADEQUATE CAPACITY FOR THE WEBSITE AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHIC AREA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GAMESYS, TROPICANA, CIENJ OR ANY OTHER THIRD-PARTY SERVICE PROVIDER PROVIDING SERVICES OR GAMES IN CONNECTION WITH THE WEBSITE (SAID SERVICE PROVIDERS TOGETHER WITH GAMESYS AND TROPICANA, CIENJ COLLECTIVELY REFERRED TO AS THE “SERVICE PARTIES”) OR OBTAINED THROUGH OR FROM THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

19.2. INDEMNIFICATION: You agree to defend, indemnify and hold the Service Parties and their directors, officers, employees and agents harmless from and against any and all claims, demands, suits, proceedings, liabilities, judgments, losses, damages, expenses and costs (including without limitation reasonable attorneys’ fees) assessed or incurred by us or them, directly or indirectly, with respect to or arising out of: (i) your failure to comply with these Terms; (ii) your breach of your obligations under these Terms; and/or (iii) your use of the rights granted hereunder, including without limitation any claims made by any third parties.

19.3. LIMITATION OF LIABILITY: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND WITHOUT LIMITING ANYTHING ELSE IN THESE TERMS,OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE USE OF ANY SERVICE OR GAME PROVIDED ON OR THROUGH THE WEBSITE WILL BE: (A) WHERE SUCH LIABILITY RELATES TO A SPECIFIC WAGER, THE VALUE OF SUCH WAGER PAID BY YOU; OR (B) WHERE SUCH LIABILITY RELATES TO ANY MONEY IN YOUR PATRON ACCOUNT WHICH HAS BEEN MISPLACED, THE AMOUNT THAT HAS BEEN MISPLACED; OR (C) IN RELATION TO ANY OTHER CLAIM, THE AMOUNT OF $2,000. IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE AND/OR ANY SERVICES OR GAMES PROVIDED IN CONNECTION WITH THE WEBSITE OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE WEBSITE AND/OR ANY SERVICES OR GAMES PROVIDED IN CONNECTION WITH THE WEBSITE. THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

YOU MUST BE LOCATED IN THE STATE OF NEW JERSEY TO ACCESS THE WEBSITE. IN ACCESSING THE WEBSITE FROM NEW JERSEY, YOU (A) ASSUME ALL RISKS OF LOSSES OR DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) IRREVOCABLY WAIVE ALL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) THAT MAY OCCUR AS A RESULT OF YOUR USE OF THE SERVICE; AND (C) EXPRESSLY AGREE TO RELEASE AND DISCHARGE THE SERVICE PARTIES, AND THEIR AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, OR ASSIGNS FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION RESULTING, DIRECTLY OR INDIRECTLY, FROM YOUR USE OF THE WEBSITE, WEBSITE CONTENT, ANY SERVICE OR ANY GAMES; AND (D) YOU VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT YOU MAY OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST THE SERVICE PARTIES FOR LOSSES OR DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, INCLUDING ANY CLAIM BASED ON ALLEGED NEGLIGENCE ON THE PART OF THE SERVICE PARTIES AND THEIR AGENTS AND EMPLOYEES. YOU ACKNOWLEDGE THAT YOU HAVE CAREFULLY READ THIS “WAIVER AND RELEASE” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY.

19.4. We do not endorse, warrant or guarantee any third party product or services shown on the Website and will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

19.5. The information and other content provided as part of the Website does not constitute any kind of advice, recommendation or endorsement by us and is not intended to be relied upon by you in making (or refraining from making) any specific decision. We therefore disclaim all liability and responsibility arising from any reliance placed on such information or content by you or any Patron, or by anyone who may be informed of any of its contents.

19.6. We may discontinue, withdraw, terminate or modify the Website or any part of each at any time with or without notice or further liability to you.

20. THIRD PARTY CONTENT

20.1. We may provide hyperlinks to other websites maintained by third parties, or we may provide third party content on the Website by framing or other methods. THE LINKS TO THIRD PARTY WEBSITES ARE PROVIDED FOR YOUR CONVENIENCE AND INFORMATION ONLY. THE CONTENT ON ANY LINKED WEBSITE IS NOT UNDER OUR CONTROL AND WE ARE NOT RESPONSIBLE FOR THE CONTENT OF LINKED WEBSITES, INCLUDING ANY FURTHER LINKS CONTAINED IN A THIRD PARTY WEBSITE. IF YOU DECIDE TO ACCESS ANY OF THE THIRD PARTY WEBSITES LINKED TO THE WEBSITE, YOU DO SO ENTIRELY AT YOUR OWN RISK.

20.2. If a third party links to the Website, it is not necessarily an indication of an endorsement, authorization, sponsorship, affiliation, joint venture or partnership by or with us. In most cases, we are not even aware that a third party has linked to the Website. A third party website that links to the Website: (i) may link to, but not replicate, our content (including, but not limited to the Website Content); (ii) may not create a browser, border environment or frame our content (including, but not limited to the Website Content); (iii) may not imply that we are endorsing it or its products or services; (iv) may not misrepresent its relationship with us; (v) may not present false or misleading information about our products or services; (vi) should not include content that could be construed as distasteful, offensive or controversial; and (vii) should contain only content that is appropriate for all age groups.

21. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

21.1. General: We are the copyright owner or authorized licensee of all text and all graphics contained on the Website. The trademarks, service marks and logos used and displayed on the Website are ours, or our subsidiaries’ or affiliates’, registered and unregistered trademarks. Other parties’ trademarks and service marks that may be referred to on the Website are the property of their respective owners. Nothing on the Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of our, or our subsidiaries’ or affiliates’, trademarks, service marks or copyrights, nor those of any third-party licensor as described above, without our prior, written permission. We aggressively enforce our Intellectual Property Rights. Neither our name, our subsidiaries or affiliates, nor any of our other trademarks, service marks or copyrighted materials, whether owned by us or licensed from others as aforesaid, may be used in any way, including in any advertising, hyperlink, publicity or promotional materials of any kind, whether relating to the Website or otherwise, without our prior written permission, except that a third party website that desires to link to the Website and that complies with the requirements of Section 20.2 above may use the name "Virgin" in or as part of that link.

21.2. Software License for use of the Website: The Website may include software which may be downloaded and installed on your PC, mobile and/or any other device. We hereby grant to you a revocable, non-exclusive, non-sub licensable, non-transferable license for the use of the software on PC, mobile and/or any other device owned or operated by you, solely for the purpose of wagering and managing your Patron account on the Website. You may view, copy or print pages from the Website solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from the Website without our express, prior, written consent.

21.3. No assignment: Other than the license set out in Section 21.2, you neither have nor obtain any right, title or interest in the Website (including, but not limited to any Website Content) or any rights therein (including, but not limited to, Intellectual Property Rights) of us or our licensors. All right, title and interest (including goodwill) arising from your use of the Website will vest in us or our licensors (as applicable).

22. SUBMISSIONS:

22.1. If you:

(i) send, transmit, post on the Website, mail, email or otherwise convey to us, whether at our request or not, any non-personally identifiable information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, notes, drawings, articles, stories about yourself, or other materials of any kind whatsoever, including, but not limited to, postings in chat rooms or on bulletin boards, competition entries, photographs, footage, audio recordings and quotes (including, but not limited to, any taken from telephone conversations or email correspondence); and/or

(ii) agree to be filmed, photographed and/or recorded for the purposes of producing audio, visual and audio visual material for inclusion in marketing and publicity material,

(collectively, the "Submissions"),

subject to our Privacy Policy, none of the Submissions will be subject to any obligation of confidentiality on our part, nor will we be liable for the use or disclosure of any Submissions. Without limitation of the foregoing, you grant us and our successors and assigns a royalty-free, perpetual, irrevocable, non-exclusive right (including any moral rights) and license (as well as consent) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform, display and sublicense any Submissions (in whole or in part and with or without the use of your name in conjunction therewith) anywhere in the world. You also grant to us and our successors and assigns the right to incorporate Submissions into other works in any form, medium or technology now known or later developed, for the full term of any copyrights, trademarks and other intellectual and proprietary rights, including Intellectual Property Rights, (collectively, "Rights") that may exist in such Submissions. You also warrant to us that any third party holder of any Rights has validly and irrevocably granted to you the right to grant the rights and licenses set out above. You further acknowledge that we and our successors and assigns will be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, including, but not limited to, if you close your Patron account.

22.2. We operate official pages on Facebook, Twitter and other social media websites in relation to the Virgin brand and other brands of (or licensed by) Gamesys (collectively, the "Social Media Pages"). You accept that the Social Media Pages may feature Submissions made by or featuring you. You further acknowledge and agree that we have no responsibility for posts made by third parties on Social Media Pages.

23. COPYRIGHT COMPLAINTS: We own, protect and enforce copyright and other Intellectual Property Rights, and respect the Intellectual Property Rights of others. Materials also may be made available on the Website by third parties not within our control. It is our policy not to permit materials known by us to be infringing to remain on the Website. Please notify us promptly if you believe that any materials on the Website infringe on the Intellectual Property Rights of anyone else. Once we receive proper notice of claimed infringement under the Digital Millennium Copyright Act (the "DMCA"), we will respond promptly to remove the material claimed to be infringing and will follow the procedures specified in the DMCA to resolve the claim between the notifying party and the alleged infringer who provided the content at issue. Notice of alleged infringement must be sent by certified mail and marked "Copyright Infringement" to: copyright@gamesysus.com

24. MISCELLANEOUS

24.1 Complaints:

24.1.1 If you have a complaint, please follow our complaints procedure as set out in our FAQs. We will investigate each complaint and provide a response to you.

24.1.2 After all reasonable steps have been taken by you and us to resolve your complaint, you may file a complaint with the Regulators by emailing igaming@njdge.org or calling (609) 984-0909 or by submitting the Internet Dispute Form on the Regulators’ website (http://www.nj.gov/oag/ge/inquiriespatroncomplaints.html).

24.1.3 We may provide a copy of your complaint if it relates to your Patron account, Game outcomes and/or illegal activity and our response to you, including, but not limited to, any relevant documentation, to the Regulators.

24.2 DISPUTE RESOLUTION; ARBITRATION; CHOICE OF LAW

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.

YOU AGREE THAT BY USING THE WEBSITE, WEBSITE CONTENT, ANY SERVICE OR ANY GAMES, YOU AND EACH OF THE SERVICE PARTIES ARE EACH WAIVING THE RIGHT TO A COURT OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. YOU AND EACH OF THE SERVICE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR, OR ITS, INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.

WITH THE EXCEPTION OF INTERNET GAMING RELATED COMPLAINTS, WHICH MAY BE FILED WITH THE REGULATORS AS SET FORTH IN SECTION 24.1.2 ABOVE, YOU AND EACH OF THE SERVICE PARTIES AGREE THAT ANY AND ALL CLAIMS AND DISPUTES ARISING FROM OR RELATING IN ANY WAY TO THE SUBJECT MATTER OF THESE TERMS, YOUR USE OF THE SERVICE, OR YOUR AND EACH OF THE SERVICE PARTIES’ DEALINGS WITH ONE ANOTHER SHALL BE FINALLY SETTLED AND RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AS DESCRIBED IN THIS SECTION. THIS AGREEMENT TO ARBITRATE IS INTENDED TO BE INTERPRETED BROADLY. THE ARBITRATION WILL BE GOVERNED BY THE COMMERCIAL ARBITRATION RULES AND THE SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES OF THE AMERICAN ARBITRATION ASSOCIATION (“AAA”), AS MODIFIED BY THIS SECTION. THE ARBITRATION WILL BE CONDUCTED BY JUDICIAL ARBITER GROUP, INC. (“JAG”) USING ONE ARBITRATOR WITH SUBSTANTIAL EXPERIENCE IN RESOLVING COMMERCIAL CONTRACT DISPUTES, WHO SHALL BE SELECTED FROM THE APPROPRIATE LIST OF JAG ARBITRATORS IN ACCORDANCE WITH THE ARBITRATION RULES AND PROCEDURES OF JAG. IF JAG IS UNABLE OR UNWILLING TO ARBITRATE A DISPUTE, THEN THE DISPUTE MAY BE REFERRED TO ANY OTHER ARBITRATION ORGANIZATION OR ARBITRATOR THAT YOU AND EACH OF THE SERVICE PARTIES AGREE UPON IN WRITING OR THAT IS APPOINTED PURSUANT TO SECTION 5 OF THE FEDERAL ARBITRATION ACT. FOR ANY CLAIM WHERE THE TOTAL AMOUNT OF THE AWARD SOUGHT IS $10,000 OR LESS, THE ARBITRATOR, YOU, AND APPLICABLE SERVICE PARTY MUST ABIDE BY THE FOLLOWING RULES: (A) THE ARBITRATION SHALL BE CONDUCTED SOLELY BASED ON TELEPHONE OR ONLINE APPEARANCES AND/OR WRITTEN SUBMISSIONS; AND (B) THE ARBITRATION SHALL NOT INVOLVE ANY PERSONAL APPEARANCE BY THE PARTIES OR WITNESSES UNLESS OTHERWISE MUTUALLY AGREED BY THE PARTIES. IF THE CLAIM EXCEEDS $10,000, THE RIGHT TO A HEARING WILL BE DETERMINED BY THE AAA RULES, AND THE HEARING (IF ANY) MUST TAKE PLACE IN ATLANTIC CITY, NEW JERSEY. THE ARBITRATOR’S RULING IS BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION, OR APPLICATION MAY BE MADE TO SUCH COURT FOR JUDICIAL ACCEPTANCE OF ANY AWARD AND AN ORDER OF ENFORCEMENT, AS THE CASE MAY BE.

THERE IS NO JUDGE OR JURY IN ARBITRATION. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT AND REVIEW BY A COURT IS LIMITED. NEITHER YOU NOR THE APPLICABLE SERVICE PARTY WILL BE ABLE TO HAVE A COURT OR JURY TRIAL OR PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. YOU AND EACH OF THE SERVICE PARTIES UNDERSTAND AND AGREE THAT BY AGREEING TO RESOLVE ANY DISPUTE THROUGH INDIVIDUAL ARBITRATION, YOU AND EACH OF THE SERVICE PARTIES ARE EACH WAIVING THE RIGHT TO A COURT OR JURY TRIAL. ANY DISPUTE SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS ACTION, REPRESENTATIVE ACTION, CLASS ARBITRATION OR ANY SIMILAR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MULTIPLE PARTIES.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING IN ANYWAY TO THESE TERMS OF USE, YOUR USE OF THE SERVICE, OR YOUR AND THE APPLICABLE SERVICE PARTY’S DEALINGS WITH ONE ANOTHER MUST BE COMMENCED IN ARBITRATION WITHIN TWO (2) YEARS AFTER THE CAUSE OF ACTION ACCRUES. AFTER THAT TWO (2)-YEAR PERIOD, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED. SOME JURISDICTIONS DO NOT ALLOW TIME LIMITATIONS OTHER THAN THOSE SET FORTH IN SUCH STATE’S STATUTE OF LIMITATIONS LAWS. IN SUCH CASES, THE APPLICABLE STATUTE OF LIMITATIONS PROVIDED FOR UNDER THE LAWS OF SUCH STATE SHALL APPLY.

YOU AND EACH OF THE SERVICE PARTIES AGREE THAT ALL CHALLENGES TO THE VALIDITY AND APPLICABILITY OF THE ARBITRATION PROVISION — I.E. WHETHER A PARTICULAR CLAIM OR DISPUTE IS SUBJECT TO ARBITRATION — SHALL BE DETERMINED BY THE ARBITRATOR. NOTWITHSTANDING ANY PROVISION IN THESE TERMS TO THE CONTRARY, IF THE CLASS-ACTION WAIVER ABOVE IS DEEMED INVALID OR UNENFORCEABLE YOU AGREE THAT YOU SHALL NOT SEEK TO, AND WAIVE ANY RIGHT TO, ARBITRATE CLASS OR COLLECTIVE CLAIMS. IF THE ARBITRATION PROVISION IN THIS SECTION IS FOUND UNENFORCEABLE OR TO NOT APPLY FOR A GIVEN DISPUTE, THEN THE PROCEEDING MUST BE BROUGHT EXCLUSIVELY IN THE STATE COURTS OF COMPETENT JURISDICTION LOCATED IN ATLANTIC COUNTY, NEW JERSEY OR THE UNITED STATES DISTRICT COURT LOCATED IN ATLANTIC COUNTY, NEW JERSEY, AS APPROPRIATE, AND YOU AGREE TO SUBMIT TO THE PERSONAL JURISDICTION OF EACH OF THESE COURTS FOR THE PURPOSE OF LITIGATING SUCH CLAIMS OR DISPUTES, AND YOU STILL WAIVE YOUR RIGHT TO A JURY TRIAL, WAIVE YOUR RIGHT TO INITIATE OR PROCEED IN A CLASS OR COLLECTIVE ACTION, AND REMAIN BOUND BY ANY AND ALL LIMITATIONS ON LIABILITY AND DAMAGES INCLUDED IN THESE TERMS. THIS ARBITRATION AGREEMENT WILL SURVIVE TERMINATION OF YOUR USE OF THE SERVICE AND YOUR RELATIONSHIP WITH EACH OF THE SERVICE PARTIES. THIS ARBITRATION AGREEMENT INVOLVES INTERSTATE COMMERCE AND, THEREFORE, SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT, 9 U.S.C. §§ 1-16 (“FAA”), AND NOT BY STATE LAW. INFORMATION ON AAA AND HOW TO START ARBITRATION CAN BE FOUND AT WWW.ADR.ORG OR BY CALLING 800-778-7879.

IF YOU WISH TO OPT-OUT OF THE AGREEMENT TO ARBITRATE, WITHIN 45 DAYS OF WHEN YOU FIRST USE THE SERVICE OR SUBMIT THROUGH THE SERVICE A REQUEST FOR INFORMATION, YOU MUST SEND US A LETTER STATING “REQUEST TO OPT-OUT OF AGREEMENT TO ARBITRATE” AT THE FOLLOWING ADDRESS:

ATTN: VP of Operations and Head of Legal
Gamesys US LLC
P.O. Box 403
Jersey City, NJ 07302

In the event you opt out of the arbitration provision, you agree to litigate exclusively in the state or Federal courts in the State of New Jersey, Atlantic County, and you hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action. These Terms will be governed by the laws of the State of New Jersey, without giving effect to any principles of conflicts of laws.

24.3 Local Laws: We make no representation that content or materials on the Website are appropriate or available for use in jurisdictions outside the United States. Access to the Website from jurisdictions where such access is illegal is prohibited. If you choose to access the Website from other jurisdictions, you do so on your own initiative and are responsible for compliance with applicable local laws. We are not responsible for any such violation of law. You may not use or export the Content or materials on the Website in violation of U.S. export laws and regulations. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States and the country in which you reside (if different from the United States).

24.4 Separate Effect: If any part of these Terms is disallowed or found to be ineffective, then the other provisions of these Terms shall continue to apply.

24.5 No Waiver of Rights: Any failure by us to insist, in any one or more instances, upon performance of any of these Terms or to exercise any rights hereunder, shall not be construed as a waiver or relinquishment of the future performance by us of any rights, and shall not excuse you from any performance under the Terms.

24.6 Third parties: These Terms form an agreement between you and us and are not intended to give any rights to any third party. This does not affect our right to transfer our rights under Section 24.7.

24.7 Transfer of rights: We may wish to transfer our rights or obligations under these Terms to any of our parent, subsidiary and/or affiliate entities, or to any other legal entity, including, but not limited to: (i) any of the Service Parties; or (ii) if we restructure our business or if there is a sale of our business. You agree that we may do so provided that in the case of a transfer, after we notify you of the date on which we transfer our rights and obligations under these Terms, your rights in connection with these Terms will be against the new legal entity. These Terms are personal to you and you may not transfer your rights or obligations under these Terms to anyone else.

Your Consent To These Terms

By accessing and using the Website, you consent to and agree to be bound by the foregoing Terms. If you have additional questions or comments of any kind, or if you see anything on the Website that you think is inappropriate, please let us know by sending your comments to:

Gamesys US LLC

Attn: Customer Support - Website

support@virgincasino.com

Copyright © 2013 - 2021 Gamesys US LLC. All Rights Reserved.

EFFECTIVE AS OF: 20 December 2021

LAST UPDATED: 20 December 2021

VIRGIN CASINO

PRIVACY POLICY

Gamesys US LLC, a New Jersey limited liability company, or any company within a group of parent, affiliate and subsidiary companies, of which Gamesys US LLC is a part (referred to herein as "Gamesys", "we", "us" or "our") respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how and for what purposes your information is being collected, processed and used. Your information will only be used in ways that are in compliance with this Privacy Policy.

1. PRIVACY POLICY LIMITATION

1.1. This Privacy Policy is only in effect for web pages, mobile and device-specific applications, third party social media sites, e-mail lists, as well as any on-line features, programs and services offered, owned or operated by Gamesys in connection with our operation of the Virgin Atlantic City Online Casino, including but not limited to the website operated and controlled by and located at the principle URL link: www.virgincasino.com; any mobile or device specific version and any related applications of the website at such URL (collectively, the "Website") and relates to personally identifiable information (“Personal Information”) and non-user-specific information (“Non-Personal Information”) collected by Virgin or on Virgin's behalf, including but not limited to, by Gamesys, through the Website and through a means other than the Website.

1.2. This Privacy Policy does not apply to:

i. any other web pages, mobile applications, mobile device specific applications, online features, services and/or programs, or third party social media sites other than the Website, as defined in 1.1 above; and

ii. any information (including but not limited to e-mail lists, Non-Personal Information and Personal Information) collected and/or owned by any entity other than (a) Gamesys or (b) those entities collecting on behalf of Gamesys.

1.3. This Privacy Policy also does not apply to information collected by or for Gamesys through a means other than the Website.

1.4. Should there be any changes to this Privacy Policy, we will notify you by e-mail that the Privacy Policy has been revised. If you do not want us to collect, store, use or share your information in the ways described in this Policy, you should not utilize the Website.

1.5 The "Virgin" name and certain related names, domain names and marks are owned by Virgin Enterprises Limited, London, Geneva Branch ("VEL"), and are used by Gamesys in connection with the Website pursuant to a certain Trademark License Agreement between Gamesys and VEL.

2. WEBSITE OWNERSHIP AND OPERATION

2.1. The Website is currently operated under and pursuant to the Internet Gaming Permit issued to Ceasars Interactive Entertainment New Jersey LLC (“CIENJ”), a New Jersey limited liability company that is an affiliate of Tropicana Atlantic City Corp (Tropicana) by the New Jersey Division of Gaming Enforcement pursuant to and in accordance with N.J.S.A. 5:12-95.21 of the New Jersey Casino Control Act, as amended, and the regulations promulgated thereunder (the "Act"). CIENJ is authorized to conduct Internet Gaming in the State of New Jersey pursuant to the Act. As required under the Act, the Website is currently operated from computer servers hosted and maintained by CIENJ or its service provider. In the future, under certain circumstances, we may operate the Website under and pursuant to a Permit issued to a party other than (and unrelated to) CIENJ (a "Third Party Permit-holder"), in which case the Website may be operated on computer servers hosted and maintained by a Third Party Permit-holder or its service provider. The terms of this Privacy Policy shall apply to our operation of the Website regardless of what party or parties may (a) hold the applicable Permit, or (b) host or maintain the servers from which the Website is operated.

2.2. Your use of the Website is also governed by the Website Terms.

2.3. The Website and the games on such Website are provided and operated by Gamesys on our behalf.

3. INFORMATION WE MAY COLLECT

We collect and use information we believe is necessary to administer and promote the Website and provide you with the services you request. We may collect and maintain both Personal Information and Non-Personal Information needed for these purposes. Your Personal Information and Non-Personal Information will be referred as your “information” in this Privacy Policy. You are under no obligation to provide information to us. However, certain information is essential for the provision and quality of the services we offer to you (for example, enabling you to play the games on the Website) so we cannot provide you with certain services if you choose to withhold requested information. Please see below information we may collect about you.

Purpose Personal Information Collected
Registration information which is required by Gamesys for you to open a Patron account shall include but not be limited to, your:

legal name; date of birth; Social Security Number (in its entirety or part of it) mailing address; e-mail address; cellular telephone number; and gender.

Additional Information that may be required or requested by Gamesys may include but not limited to:

credit card numbers, bank account numbers or other personal financial information; geographical information; biographical information such as household data, preferences and demographic information; drivers’ license numbers; credit and debit card information; purchase information regarding our products and services; demographic information; security question responses; and opt in status for SMS and telephonic marketing.

Promotions: Gamesys or a partner may sponsor competitions and/or promotions through the Website. Your participation is entirely voluntary. If you participate in these competitions or promotions, you may be asked to provide information including, but not limited to: Name, email address, mailing address, social media profile (if you engage through social media platform)
Customer Support Communications via, telephone and email (monitored and recorded):

We collect information about your communications via our Website, including in our chat and messaging facilities (including the content of any messages you send or post and geographic location).

We collect information about your telephone conversations with our customer and operational support staff. We record all telephone conversations (e.g. customer support calls, wagering communication; responsible gaming calls, fraud monitoring calls and regulatory anti-money laundering and verification calls, etc.) for training and monitoring purposes.

We collect and store all copies of emails you send to us and our replies to your emails.

Chat Facility Communications If you submit content and/or participate in the chat facility on the Website, we will collect information on what is communicated or shared in the chat facility.
Information about your Computer: When you connect to the Website, we may also retrieve information from the computer used to log onto the Website. The information we collect may include (but is not limited to) information about the computer's hardware system and data related to the computer's software or use of the Website.
Traffic Information: In addition, when you interact with the Website, our servers keep an activity log unique to you that collects certain administrative and traffic information, including, but not limited to: source Internet Protocol ("IP") address, time of access, date of access, web page(s) visited, language use, geolocation data, software crash reports and type of browser used.

4. PATRON ACCOUNT, PASSWORD AND SECURITY

4.1. For certain features available through the Website, we may require the use of encryption technologies provided for your protection and/or Patron account. We use reasonable precautions to protect the privacy of your username, password and Patron account information.

4.2. You, however, are ultimately responsible for protecting your username, password and Patron account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You agree to: (a) immediately notify Gamesys of any unauthorized use of your username, password and/or Patron, and/or any other breach of security; and (b) ensure that you log out from your Patron account at the end of each session. While we may provide certain encryption technologies and use other reasonable precautions to protect your confidential information and provide suitable security, we do not and cannot guarantee or warrant that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.

5. HOW WE COLLECT YOUR INFORMATION

5.1 Information You Directly Provide To Us: The means by which Gamesys collects your information may include, but is not limited to, when you:

i. create a Patron account for use in connection with the Website;

ii. purchase, order, or request information about our services through the Website;

iii. access a Gamesys social media platform;

iv. sign up for e-mail notifications, electronic newsletters, mobile messages (including SMS), social media notifications from, or on behalf of, Gamesys;

v. enter or participate in a competition or promotion on the Website;

vi. respond to one of our surveys;

vii. provide Gamesys with comments, suggestions or other input through the Website;

viii. provide us with information in connection with our marketing efforts.

5.2 Information Collected through the Website:

5.2.1 Browser Log Files - Our servers automatically log each visitor to the Website and collect and record certain information about each visitor. This information includes or may include your IP address, browser language, browser type, operating system, domain names, browsing history (including time spent at a domain, time and date of your visit), referring/exit web pages and URLs, and number of clicks. The domain name and IP address reveal nothing personal about the visitor other than the IP address from which the user has accessed the Website.

5.2.2 Unique Identifier - We may assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on the Website and some of the electronic communications you receive from us.

5.2.3 Cookies - From time to time, Gamesys and/or our advertisers or other third parties may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your Internet browser from a web server and stored on your computer’s hard drive and that can be re-sent to the serving website on subsequent visits. A cookie, by itself, cannot read other data from your hard disk or read other cookie files already on your computer. A cookie, by itself, does not damage your system. We use cookies for a number of different purposes, including, but not limited to:

i. authenticating requests made in our customer help interface;

ii. recognizing a patron and track their actions on subsequent visits;

iii. collecting information about how visitors use the Website;

iv. testing different design ideas; and

v. anonymously tracking visitors to the Website through online advertising.

We, our advertisers and other third parties may use cookies to identify and keep track of, among other things, those areas of the Website and third party websites that you have visited in the past in order to enhance your next visit to the Website.

You can choose whether or not to accept cookies by changing the settings of your Internet browser, but some functionality of the Website may be impaired or not function as intended, if you choose not to accept cookies. See Section 11 below.

5.2.4 Web Beacons - Some of our web pages and electronic communications may contain images, which may or may not be visible to you, known as Web Beacons (sometimes referred to as "clear gifs"). Web Beacons collect only limited information that includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Web Beacons do not carry any Personal Information and are only used to track usage of the Website and activities associated with the Website. See Section 11 below.

5.2.5 Third Party Collection Services - We may work with third party companies to serve advertisements and/ or track and collect certain information. Such services but are not limited to:

i. helping us to improve your use and experience of the Website by tracking your activity on the Website and/or other websites;

ii. measuring the effectiveness of the Website and the effectiveness of our marketing campaigns; and

iii. collecting or receiving information and using that information to advertise to you on other websites.

These companies may use Non-Personal Information (including, but not limited to, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Website in order to provide advertisements about goods and services likely to be of greater interest to you.

These companies typically use a cookie or third party Web Beacon to collect this information, as further described above. Through these technologies, the third party may have access to and use Non-Personal Information about your online usage activity.

5.3 Geolocation Data Collected Pursuant to Law: There are Federal prohibitions and restrictions relating to wagering on the Internet (including, but not limited to, such prohibitions and restrictions set out in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA)). It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through any New Jersey casino, including, but not limited to, placing a Wager (as defined in the Website Terms) on the Website, unless you are explicitly authorized by the Regulator (as defined in the Website Terms). We and our service providers utilize several current technologies, and may use future technologies, in order to verify your physical location while you are placing a Wager on the Website (collectively, the "Geolocation Technologies"). Geolocation Technologies report your physical location from the computer or Internet-connected device that you choose and from which you are accessing the Website. Geolocation Technologies obtain your physical location by accessing your IP address, MAC address, RFID, hardware embedded article/production number, embedded software number (such as UUID, Exif/IPTC/XMP or modern steganography), Wi-Fi positioning system, or device GPS coordinates. The Geolocation Technologies report to us, our service providers and/or the Regulator the physical and geographic location of the computer or Internet-connected device from which you are accessing the Website. It is possible that your precise or near-precise physical location will be reported to us, our service providers and/or the Regulator when you use the Website.

5.4. Information Collected by Third Parties through Third Party Links on our Website: The Website may include links to other websites and other content from third parties. These third parties may use cookies, web beacons or other similar technology to collect information about you as further described in Section 5.2. We do not have access to or control over these third parties or the cookies, web beacons or other technology that these third parties may use. We are not responsible for the privacy practices of these third parties or the content on any third party website. We are not and cannot be responsible for how they treat information (including, but not limited to Personal Information about their users). You are encouraged to review the privacy policies of the different websites you visit and of the advertisers whose ads you may choose to click while on the Website.

5.5 Information Collected through Information You Post on the Website:

5.5.1 Chat Facilities: The Website features Chat Facilities in which you may participate if you wish. If you submit content and/or participate in the chat facility on the Website, your content and/or communications on the chat facility are not private or confidential and may be viewed and used by others accessing the Website. Please do not submit any information to the chat facility that you do not want others to see.

5.5.2 Patron Profile: When you create a Patron profile, the information that you provide, including, but not limited to, a username and an image (such as a photograph), is not private or confidential, and may be viewed and used by others accessing the Website. We recommend that you choose a username and image that is original and makes no reference to your name and does not contain any Personal Information.

5.5.3. Refer a Friend Program: When you accept a friend’s invitation to register as a Patron as part of the Refer a Friend program, information relating to your progress in meeting the wagering requirements related to the Refer a Friend program and number of V*Points collected may be viewed by such friend. Please do not participate in the Refer a Friend program if you do not want such information to be seen by your friend.

5.6 Information Obtained from Other Sources: In order to operate our Website, we collect information about you from third party service providers for various reasons such as making sure our Website is safe, to offer a good level of service and also to comply with our legal and regulatory obligations as per the requirements of the New Jersey Division of Gaming Enforcement. We may obtain information about you from credit reference agencies, customer verification agencies, and location verification agencies, advertising services providers, hosting providers, analytical providers, anti-money laundering and fraud prevention agencies and we may combine such information with information we have collected about you as described in this Privacy Policy. To the extent we combine such third party information with other Personal Information we have collected, we will treat the combined information as Personal Information under this Privacy Policy.

6. HOW WE MAY USE YOUR INFORMATION

We will use the information you provide to us for the specific purposes for which you provided the information, as stated at the time of collection, and as otherwise described in the Privacy Policy or permitted by law. Information collected by Gamesys may be used for the following purposes:

6.1. to enable the features of the Website, including, but not limited to:

i. setting up and managing your Patron account, including but not limited to our processing your requests for information, and/or providing support services to you;

ii. if necessary, in connection with the management and operation of your Patron account, contacting you at your registered email address or by means of any other contact details that you provide to us;

iii. processing your online financial and wagering transactions;

iv. building up your personal profiles;

v. confirming that you are physically located in the State of New Jersey when you are Wagering on the Website, and

vi. operating any competitions or promotions in which you may participate.

6.2. to improve the Website by determining, among other things, which of our products, features and services are most popular or effective. We may analyze your information such as usage information, to enable us and/or third party service providers, including but not limited to "Tropicana", to provide products and services to you and develop new features, functionality, products and services;

6.3. to personalize the experience of the Patrons; and

6.4. to communicate with you and to inform you about Gamesys’ and third parties’ products and services.

Unless you have opted in or out as applicable, we and/or other companies within Tropicana and/or any of our third party service providers, including, but not limited to, Gamesys, may send you information by email, telephone (including, but not limited to SMS), mail (or by any other contact details you provide) to us other companies within Tropicana or Gamesys about Tropicana, Gamesys' and selected third parties': services, products, competitions, prizes and offers.

If you do not wish to receive any information about existing and new services, products, competitions, prizes and offers from us or other companies within Tropicana, you can tell us not to contact you for marketing purposes at initial registration, by updating your marketing preferences in the My Account section of the Website or by clicking on the unsubscribe link in any marketing email that we or other companies within Tropicana or our third party service providers, including but not limited to Gamesys, send to you. If you opt-out or revoke your consent to receive calls and text messages, you acknowledge that such revocation is not instantaneous and will be effective in a reasonable period of time.

If you have provided us with your prior express written consent to receive communications via text messaging (which you understand may include the use of an automatic telephone dialing system (auto-dialer)), you may opt out from future text messages by texting STOP. Once you cancel, we will send one additional confirmation message stating that you've opted out.

6.5. to protect the safety and wellbeing of our Patrons;

6.6. to comply with our legal obligations, resolve any disputes we may have with you or other Patrons and to enforce our agreements with third parties;

6.7. to prevent fraud or potentially illegal activities and to enforce our Website Terms; and.

6.8. to use or make available a "strong authentication" process to verify your identity from time to time.

7. HOW WE SHARE YOUR INFORMATION

7.1. When required By Law or to Protect our Rights and/or Comply with Our Policies: We may also disclose your information to governmental authorities or third parties when required by law or in the good-faith belief that such disclosure is necessary to:

i. comply with legal process and applicable laws, including but not limited to responding to subpoenas or court orders and complying with the requirements of the NJDGE or any other regulatory body having jurisdiction over Gamesys or the Website;

ii. enforce this Privacy Policy;

iii. respond to claims that any materials, documents, images, graphics, logos, designs, audio, video and any other information provided to, from or on the Website violates the rights of third parties;

iv. protect the rights, property or personal safety of Gamesys’, its Patrons or the public;

v. enforce our Website Terms;

vi. protect the security and integrity of the Website;

vii. take precautions against liability, to investigate and defend against any third-party claims or allegations; or

vii. respond to financial institutions in connection with debit or credit card chargeback claims.

7.2. Our Affiliates: For business purposes, we may share certain information we receive from you and about your transactions with us, with other companies within the Gamesys Group, for the purposes of promoting the goods and services of our Affiliates. Doing so allows us to provide you with information about the services and products offered by our Affiliates. In addition, if you self-exclude from the Website, we may disclose information about you to some of our employees in accordance with applicable laws and regulations. Our Affiliates process such information in compliance with our Privacy Policy.

7.3 Third Party Service Providers: We may share your information with third party service providers and suppliers. We use service providers in connection with the operation of our Website to ensure we deliver the best possible services. We enter into contracts with our service providers and ensure they take good care of your Personal information we share with them for that purpose. We are committed to protecting your Personal Information and we oblige our service providers to handle your Personal information in accordance with applicable privacy laws and the terms of this Privacy Policy.

We engage service providers for the following services:

- Platform Services;
- Hosting our website;
- Marketing services such as segmentation, analytics, email messaging services and SMS marketing service providers;
- Affiliate platform services;
- Customer support software service providers;
- KYC, enhanced due diligence, Anti-fraud and money laundering services;
- Gambling restriction service providers;
- Data analytics services; and
- Audit, legal and compliance services.

7.4. Business Transfers; Bankruptcy: In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets (for example, a sale of Gamesys to a third party), we may transfer your information to any entity that acquires all or a portion of us. In such cases, we may disclose or transfer all of your information, including Personal Information, to the successor organization in the transaction. We also cannot make any representations regarding the use or transfer of your information in the event of our bankruptcy, reorganization, insolvency, receivership or an assignment for the benefit of creditors.

7.5. Aggregate Information. We may share your Non-Personal Information with affiliated or non-affiliated third parties, such as anonymous user usage data, referring/exit pages and URLs, platform types, number of clicks, etc. to demonstrate the usage patterns for Gamesys’ advertisements, content, functionality, promotions, competitions, games and/or services on the Website and/or on third party websites. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.

8. CALIFORNIA RESIDENT USER PRIVACY RIGHTS

This section 8 applies only to customers who are residents of California.

8.1 SHINE THE LIGHT LAW

8.1.1. California residents who provide Personal Information in connection with obtaining products or services for personal, family or household use are entitled to request, and obtain from us once each calendar year, information about the Patron information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2019 will receive information regarding 2018 sharing activities).

8.1.2. To obtain this information on behalf of Gamesys, please send an email message to privacy@gamesys.us with "Request for California Privacy Information" in the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response.

8.1.3. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information covered under this law will be included in our response.

8.2 CALIFORNIA CONSUMER PRIVACY ACT

This Section (Section 8.2) supplements the information contained in this Privacy Policy and applies solely to customers and all website visitors, users and others who reside in the State of California. We adapt this section (Section 8) of the Privacy Policy to comply with the California Consumer Privacy Act 2018 (CCPA) and other California privacy laws (together “California Laws”).

8.2.1 CATEGORIES OF INFORMATION WE COLLECT, HOW WE COLLECT IT AND WITH WHOM WE MAY SHARE

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household or device. For purposes of this section only, this information is referred to as “Personal Information” and falls within the following categories:

Category Examples
Identifiers A real name, alias, postal address, email address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, current or past job history, or other similar identifiers.
Personal information categories listed in the California Consumer Records statute (Cal. Civ. Code § 1798.80(e))

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Note: Some Personal Information included in this category may overlap with other categories.

Protected classification characteristics under California or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, or genetic information (including familial genetic information).
Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing histories or tendencies.
Biometric information Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Internet or other similar network activity Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
Geolocation data Physical location or movements.
Professional or employment-related information Current or past job history or performance evaluations.
Non-public education information (per the Family Education Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information or student disciplinary records.
Inferences drawn from other Personal Information Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Personal Information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information outside CCPA’s scope, such as:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; or
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA) and the Driver’s Privacy Protection Act of 1994.

Section 5.1 to 5.5 of this Privacy Policy sets forth the specific information we collect and the sources from which we obtain that information. The below table outlines the Section 5.1 – 5.5 categories of Personal Information collected, the purposes for its collection, and the categories of third parties with whom we may share the Personal Information and whether this information has been disclosed during the past 12 months.

Section 5.1 - Information you provide directly to us in connection with your use of the Website
Categories of Information - identifiers, Personal Information protected under the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), protected classification characteristics under California or federal law, commercial information, professional or employment information.
Purposes for Collection of Personal Information - To create an account on the Website
- To operate the Website and process your online wagering transactions
- To provide technical support or respond to your inquiries
- To verify your identification
- To administer promotional activities or events sponsored or managed by us
- To communicate with you and to inform you about Gamesys’ and third parties’ products and services
- To conduct internal market research and analytics
- To protect the safety and well-being of our players
- To prevent fraud or potentially illegal activities
- To protect our rights and property in connection with our Website
- To enforce our Terms of Service
Types of Third Parties with whom we share Personal Information - Governmental bodies (see section 7.1 in response to subpoenas and in accordance with regulatory requirements)
- Financial institutions (see section 7.1 in connection with responding to chargeback claims)
- Affiliates (see section 7.2);
- Third party service providers, such as identification verification services and payment processors (see section 7.3)
- Successors in interest (See Section 7.4)
Disclosed within past 12 months - Yes

Section 5.2, 5.3 and 5.4 – All Information Collected through our Website or third party websites
Categories of Information - Identifiers, internet or other similar network activity
- Geolocation data; inferences drawn from Personal Information.
Purposes for Collection of Personal Information - To operate the Website and improve, optimize and personalize the Website for you
- To enable you to communicate with others while using the Website
- To administer promotional activities or events sponsored or managed by us
- To manage and deliver contextual and behavioral advertising, conduct internal market research and analytics
- To protect the safety and well-being of our players
- To protect our rights and property in connection with our Service
- To enforce our Terms of Service.
Types of Third Parties with Whom we Share Personal Information - Affiliates (see section 7.2)
- Third party service providers, such as analytics services and digital marketing services (see section 7.3).
Disclosed within past 12 months - Yes

Section 5.5 - Information Collected from your interactions on the Website
Categories of Information - Identifiers, Internet or other similar network activity
- geolocation data and inferences drawn from Personal Information.
Purposes for Collection of Personal Information - To operate the Website
- To ensure you are physically located in New Jersey before processing your online wagering transactions
Types of Third Parties with Whom we Share Personal Information - Third party service providers (see section 7.3)
Disclosed within past 12 months - Yes

Section 5.6 - Information Collected from Other Sources
Categories of Information - Identifiers, Personal Information protected under the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), commercial information, internet or other similar network activity, geolocation data and inferences drawn from Personal Information.
Purposes for Collection of Personal Information - To improve, optimize and personalize the Website for you
- To enable you to communicate with others while using the Website
- To administer promotional activities or events sponsored or managed by us or our business partners
- To manage and deliver contextual and behavioral advertising, conduct internal market research and analytics
- To protect the safety and well-being of our players
- To protect our rights and property in connection with our Service
- To enforce our Terms of Service.
Types of Third Parties with Whom we Share Personal Information - Governmental bodies (see section 7.1 in response to subpoenas and in accordance with regulatory requirements)
Disclosed within past 12 months - Yes

8.2.2 USE AND SHARING OF PERSONAL INFORMATION FOR BUSINESS PURPOSES

In addition to the specific uses and disclosure of Personal Information described in this Privacy Policy, we may also use or disclose your Personal Information for one or more general business purposes as described in the CCPA, which are:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our services, we will use that Personal Information to respond to your inquiry. If you submit a review of our Services or your experience with us, we may post that submission on our websites or social media sites.
  • To provide, support, personalize and develop our websites, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions and payments, and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Service, third party sites and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security and integrity of our Services, products, and other services, databases, and other technology assets and our business.
  • For testing, research, analysis, and product development, including to develop and improve our Services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about users of our Services and our customers is among the assets transferred.

8.2.3 CALIFORNIA RESIDENT’S RIGHTS

This section describes your CCPA rights and explains how to exercise those rights. The CCPA provides California residents with specific rights regarding their Personal Information. These Rights are not absolute and are subject to certain exceptions. For instance, we cannot disclose or permit access to specific pieces of personal information if the disclosure or access would present a certain level of risk to the security of the personal information, your account with us or the security of the business’s systems of networks. Equally, we cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

8.2.3.1 Verification and Record Keeping

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. When a request is made, we will first take steps to verify your identity to protect your privacy and security. Further, if you designate an authorized agent to make a request on your behalf, you may have to submit information confirming such designation. Subject to California Laws, we will not act upon a request until your identity has been sufficiently verified.

We will only use Personal Information provided in a verifiable consumer request to verify our identity or authority to make the request. A record concerning the requests may be maintained pursuant to our legal obligations. Further, we do not charge a fee to process or respond to your request unless it is excessive, repetitive or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We attempt to respond to a verifiable consumer request within 45 days after we receive it. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing within 45 days after we receive your initial request.

8.2.3.2 Disclosure and Access to Specific Information Requests

You have the right to request that we disclose certain information to you about out collection and use of your Personal Information over the past 12 months. Your request must be sufficiently detailed so as to allow us to properly understand, evaluate and respond to it. Where we verify your request we must provide the following:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • The specific pieces of Personal Information we collected about you (also called a data portability request).

Please note that we are only required to fulfill Disclosure and Access requests from a consumer twice per every 12-month period.

You can submit such a request by sending an e-mail to privacy@gamesys.us with "Request for California Privacy Information" in the subject line and in the body of your message or calling Customer Service at (844) 737-7615.

8.2.3.3 Deletion Requests

You have the right to request that we delete the Personal Information we have collected or maintained in connection with your use of this Website, subject to certain exceptions as provided for under California Laws. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our services providers to:

  • Complete the transaction for which we collected the Personal Information, provide a good or service you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

You can submit a request to us to delete your personal information by sending an e-mail to privacy@gamesys.us with “California Request for Deletion” in the subject line and in the body of your message or calling Customer Service at (844) 737-7615.

8.2.3.4 Right to Opt-out of Sale of Personal Information

Under California Laws, California consumers have the right to opt-out of having their personal information sold. For purposes of California Laws, the definition of “sale” includes sharing of personal information with a third party in exchange for anything of value (money or otherwise).

We do NOT sell Personal Information of California residents to any third parties.

8.2.3.5 Right to Non-Discrimination

California consumers have the right not to be discriminated against for exercising their Rights. We may not:

  • Deny the goods or services
  • Charge different prices for goods or services, whether through denying benefits or imposing penalties
  • Provide a different level or quality of goods or services to consumer
  • Threaten the consumer with any of the above

9. INFORMATION FROM PERSONS UNDER 21 YEARS OF AGE

9.1. It is a criminal offense to allow a person who is under the age of twenty-one (21) to participate in Internet wagering. The Website is not for use by any person under the age of twenty-one (21) and we do not knowingly accept as a Patron anyone under the age of twenty-one (21).

9.2. Furthermore, the Website is not intended or designed to attract individuals under the age of twenty-one (21). We do not collect personally identifiable information from any person that we know to be under the age of twenty-one (21) You affirm that you are at least twenty-one (21) years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Privacy Policy, and to abide by and comply with this Privacy Policy.

9.3. THE WEBSITE IS NOT INTENDED FOR CHILDREN. Parents should be aware that Gamesys’ Privacy Policy will govern our use of Personally Information, but also that information that is voluntarily given by children - or others - in e-mail exchanges, bulletin boards or the like may be used by other parties to generate unsolicited communications. Gamesys encourages all parents to instruct their children in the safe and responsible use of their Personally Information while using the Internet.

10. ACCESS AND CORRECTION

10.1. To access your Personal Information in the possession of Gamesys and correct inaccuracies of that information in our records, please contact us in the manner specified at the end of this Privacy Policy. We ask individuals to identify themselves and the information requested to be accessed and amended before processing such requests, and we may decline to process requests in limited circumstances as permitted by applicable privacy legislation.

11. CHOICES WITH YOUR PERSONAL INFORMATION

11.1. Whether you submit any Personal Information to Gamesys is entirely up to you. You are under no obligation to provide Personal Information. However, this information is essential for the provision and quality of the services we offer to you (for example, enabling you to play the games on the Website) so we cannot provide you with certain services if you choose to withhold requested information.

11.2. You may choose to prevent Gamesys from disclosing or using your Personal Information under certain circumstances ("opt-out"). You may opt-out of any disclosure or use of your Personal Information for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization by notifying us by one of the methods at the end of this Privacy Policy, or by following the procedures set forth in an electronic communication from us, if applicable. Furthermore, even where your Personal Information is to be disclosed and used in accordance with the stated purposes in this Privacy Policy, you may elect to opt-out of such disclosure to and use by a third party that is not acting as an agent of Gamesys. There are some uses from which you cannot opt-out, such as our use of your Personal Information in connection with regulatory compliance and/or reporting.

11.3. If Gamesys collects Personal Information, such information will not be disclosed or used by Gamesys for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization unless you affirmatively consent to such disclosure and use.

11.4. You can opt-out of online behavioral services through any one of the ways described below (you do not need to go to each opt-out site, one is sufficient). After you opt-out, you will continue to receive advertisements, but those advertisements will no longer be as relevant to you.

i. You can opt-out via the Network Advertising Initiative industry opt-out at www.networkadvertising.org

ii. You can opt-out via the Consumer Choice Page at www.aboutads.info.

iii. You can configure your web browser (Chrome, Firefox, Internet Explorer, Safari, etc.) to delete and/or control the use of cookies. More information can be found in the Help system of your browser. It is at your discretion whether you use the opt-out described above or manage cookies via the browser.

Note: If you opt-out as described above, you should not delete your cookies. If you delete your cookies, you will need to opt-out again.

12. YOUR CONSENT TO THIS PRIVACY POLICY

12.1. By using the Website, you consent to the collection and use of your information (including Personal Information) by us as identified herein, in compliance with this Privacy Policy, unless you inform us otherwise by means of the procedure identified herein. If we make changes to this Privacy Policy or any part of it, you will be notified of such changes in advance of us updating the Privacy Policy. This is so you will always be able to understand what information we collect, how we use that information and under what circumstances we may disclose that information to others. Your use of the Website following such publication of any amendment of this Privacy Policy will signify your assent to and acceptance of its revised terms for all previously collected information and information collected from you in the future. We may use comments, information or feedback that you may submit in any manner that we may choose without notice or compensation to you.

12.2. If you have additional questions or comments of any kind concerning this Privacy Policy or if you see anything on the Website that you think is inappropriate or incorrect, please let us know by e-mail or by sending your comments or requests to:

Gamesys US LLC
Attn: Customer Support – Website
support@virgincasino.com
Copyright © 2013-2021. Gamesys US LLC All Rights Reserved.

LAST UPDATED: December 20, 2021